Customer Service in Healthcare (5 CME)

July 30, 2019 August 27, 2019 September 10, 2019 September 24, 2019
AED 220
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Customer Service In Healthcare

Customer service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction. Among these challenges are such issues as patient privacy, high volume, and management of people in crisis. Unlike customer service interactions conducted in non-medical settings, those involving patients and their families are additionally stressful because of their reasons for needing medical attention.


Eatimad Course Overview

Most companies accept, the idea that “the customer is the boss,” that he or she is a ‘king’ or ‘queen’ (or at least a prince or princess!)  They talk about the customer always being right.  They say,…that the customer is “our reason for existing” as an organization.  Yet despite these claims, how is the service given?  Often, not great. At Eatimad, we have an absulote understanding as to how vital Customer Service in Healthcare is. Customer service in Healthcare is the lifeline of any healthcare facility.

Eatimad Training Insitute DMCC offers the Customer Service in Healthcare in Dubai, Abu Dhabi and all over the UAE.


Eatimad Course Topic                                                                                                    

  • Definition of Customer Service in Healthcare
  • Challenge of customer service in a healthcare setting
  • Diverse Nature of Healthcare patients/clients
  • Recognize and deal with customer turnoffs
  • Creating Loyal Customers
  • Recovering the Lost Customer
  • Different Types of complaining customers                                                                          

Eatimad's Customer Service in Healthcare in Dubai, Abu Dhabi and the UAE is approved for 5 CME by the DOH Abu Dhabi.