ITIL V4 Foundation Course and Certification


2 Days Weekend Course (Friday and Saturday)

October 18, 2019

October 19, 2019

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ITIL 4 Foundation Course and Certification

Information Technology Infrastructure Library, is a set of detailed practices for IT service management that focuses on aligning IT services with the needs of business.

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization towards strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals.

Eatimad offers the ITIL V4 Foundation Course and Certification in Dubai and Abu Dhabi.

Eatimad's ITIL Foundation Course and Certification is a 2-day instructor led training. The aim of this course is to provide insight of the key concepts, terminology and elements in the ITIL service lifecycle.


Eatimad ITIL 4 Course Topics:

  • Introduction of the ITIL Foundation Course

  • Key Concepts of Service Management

  • Service Management Principles

  • Dimensions of Service Management

  • ITIL Service Value System

  • ITIL Guiding Principles

  • ITIL Management Practices


Eatimad ITIL 4 Course Materials and Inclusions:

  • Printed Materail for the ITIL Foundation Course

  • ITIL Foundation reference materials (e-copy)

  • Course completion certificate

  • Whatsapp group for ITIL related discussion after the training

  • Exam Certification Fee